Formerly Smooch.io
Sunshine Conversations
The messaging platform for innovative conversational experiences. Design rich interactions from scratch to drive revenue and captivate customers across their entire journey.
Build dynamic experiences
Embed advanced extensions and customised interactions to provide personalised experiences across the customer lifecycle.
Connect your systems
Integrate Sunshine Conversations with your business systems so agents and customers get the right information right away.
Accelerate time to value
Sunshine Conversations is powered by a unified API, giving you access to every channel and letting you build once and deploy everywhere.
Engaging customer experiences
Deliver advanced conversational experience
Sunshine Conversations lets you take the customer experience to the next level. Engage customers proactively. Introduce third-party bots for automation. And design bespoke experiences that help customers browse products, make reservations and make payments directly in the conversation.
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Customer data at your fingertips
Align all your systems
Link data between all your systems – CRM, order management, inventory database and more – maximising agent productivity and letting customers take action on their own.
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Ongoing agility
Implement with ease
Speed up your time to market with a single API that connects to your systems and gets up and running quickly.
Extend your service
Think bigger than support
Stay connected at every point of the customer journey, not just when you receive service requests. Use Sunshine Conversations to beef up sales, support internal helpdesks, manage vendors and track deliveries.
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A complete solution
Better service – already built in
Sunshine Conversations packs a powerful punch. Because it’s natively integrated with Zendesk, every single conversation is automatically captured. We’re proud to be named a Gartner Magic Quadrant™️ Leader for six years in a row, but we’re even more proud of our trusted support solution.
Explore Zendesk Service Suite
Hey, developers
Check out our documentation for the nitty-gritty details.
Customer story
Groupon + Sunshine Conversations
Groupon leveraged the Sunshine Conversations platform to move from a highly session-based solution to a modern conversational approach leading to higher customer retention rate, a better CSAT and a 10% increase in resolution rate.
Groupon + Sunshine Conversations
“We’ve seen an overall improvement in the customer experience and agent experience through the messaging platform. Our resolution rate has increased by 10%, with fewer touches by our customer service agents.”
Sonja Carter
Senior Director of Engineering, Groupon
Read more11%
Increase in CSAT
10%
Increased resolution rate
3.8
Increase in conversations handled per hour
Pricing
Simple, flexible pricing
Sunshine Conversations is available as a standalone solution or as an add-on to the Zendesk Service Suite. Evaluate for free, pick a plan later. No credit card required.
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