Events
Our events are the best part of your workday. We host training courses, webinars and conferences that you’ll actually want to stick around for.
Sep 19
AI and the future of CX
ONLINE | SEPTEMBER 19, 10AM BST
Discover how AI is set to reshape customer experience by 2027. Together with CCW we will discuss what AI means for CX agents—and what actionable steps your organisation can take now on the road to AI automation.
Register now
The Zendesk vision and strategy for AI
Online
Join us to hear about the latest AI trends and Zendesk’s own “AI Vision and Roadmap”. This session will be led by our CTO, Matthias Goehler, who will share his knowledge, best practices and what is coming next in the world of AI and Zendesk.
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Enhancing CX efficiency, performance & quality using Zendesk WFM & Zendesk QA
Online
Don't miss the opportunity to see the powerful integration of Zendesk Workforce Management (formerly Tymeshift) and Zendesk QA (formerly Klaus), native to the Zendesk platform. Experience firsthand how this powerful alliance boosts customer service efficiency, performance, and quality.
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Zendesk Relate 2024 digital keynote
ONLINE
Learn the Zendesk vision for the future of exceptional customer and employee experiences, and hear about our latest product innovations that will deliver transformational change and prepare you for AI-first service.
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19
Sep
AI and the future of CX
ONLINE | SEPTEMBER 19, 10AM BST
Discover how AI is set to reshape customer experience by 2027. Together with CCW we will discuss what AI means for CX agents—and what actionable steps your organisation can take now on the road to AI automation.
Register now
25
Sep
Customer Engagement and Experiences
London, UK
Join us at Customer Engagement & Experiences in London where you can hear us speak about the importance of AI and visit our stand for top tips and demos.
Register nowShowing 2 out of 2 events
Next Level CX: Getting started with Zendesk AI
Virtual | On-Demand
This Jump Start product demo introduces you to all the AI-powered features Zendesk has to offer. It also shows you how to leverage these features to achieve your business goals and walks through the key items you need to set up in less than 10 minutes.
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Next Level CX: How to optimize your CX operations with AI
Virtual | On-Demand
Learn how to resolve issues faster without sacrificing quality, optimise team productivity, and unlock greater quality and efficiency for self service - all powered by automation, machine learning, and generative AI.
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Next Level CX: Getting started with Zendesk QA
Virtual | On-Demand
Watch this 10 minute demo video on the Zendesk QA (formally Klaus) tool and learn how to get started with your trial. Don't just stop at optimising productivity - improve service quality. With QA + WFM, you will be able to unlock the power of everyday customer interactions to deliver consistently better customer service quality and increase loyalty.
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Next Level CX: How to lead an impactful team of agents w/ WFM + QA
Virtual | On-Demand
Join us as we dive into the importance of optimizing your support team’s speed, accuracy, and personalization with Zendesk’s Workforce Engagement solutions (QA and WFM).
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Unlocking the power of AI for CX
Online
Spend an hour delving deeper into AI market trends, along with the resulting challenges many businesses are facing, in our upcoming webinar. We’ll bring together some of the brightest minds in CX, including experts from International Data Corporation (IDC), AWS and our very own Matthias Goehler, CTO EMEA at Zendesk.
Watch nowThe Zendesk vision and strategy for AI
Online
Join us to hear about the latest AI trends and Zendesk’s own “AI Vision and Roadmap”. This session will be led by our CTO, Matthias Goehler, who will share his knowledge, best practices and what is coming next in the world of AI and Zendesk.
Watch nowShowing 6 out of 100 events