Knowledge management
Customer self-service: a guide to helping your customers help themselves
What is customer self-service and how can you create an excellent self-service experience? This guide will give you the answers you need.
Latest stories
Article
11 min read
The 8 best FAQ page examples (and how to make your own)
An FAQ page should be part of your team’s investment in customer self-service. Get inspired to create your own with these FAQ page examples from well known brands.
Article
3 min read
In an uncertain world, knowledge is power
Find out how knowledge-management software can help you keep your customers informed even as the world keeps changing.
Guides and ebooks
1 min read
6 ways to supercharge your knowledge-based help centre
The last three months have seen self-service searches spike across almost all major European countries: Spain,…
Women in Leadership
At Zendesk, we care about creating an inclusive environment for all leaders, in particular women leaders, so that we can celebrate achievements, provide networking opportunities and collaboration to help support women in CX and beyond.
1 min read
Help centre or help desk? How to differentiate between these powerful self-service tools
According to knowledge base, collects content from your website and offers it as a self-service tool…
Article
9 min read
Knowledge base article templates that work
The key is to find the right mix of knowledge base article templates for your customer-audience
Article
6 min read
Content management v. knowledge management
The real differences between content management and knowledge management – spoiler alert – scaling businesses need both
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Article
7 min read
The knowledge management system in practice
A knowledge management system helps people find, contribute to or benefit from a company's institutional knowledge.
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