Service
When you focus on customer service and the customer experience, you can boost the health of your business. Happier customers mean a better bottom line.
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5 min read
What are Zendesk tags?
At Zendesk, we’re all about making your life simpler and better. It’s why our software is…
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5 min read
Improve Net Promoter Score with customer service software
The world is more unpredictable than ever before. Responding to constant economic, social, environmental, and political…
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7 min read
Customer service reports every business needs
Zendesk’s CX Trends 2023 Report found that 40 per cent of business leaders now view customer…
Article
5 min read
Zendesk triggers: what you need to know
Staying on top of customer service can be tricky—especially when customers are demanding more. For example,…
Women in Leadership
At Zendesk, we care about creating an inclusive environment for all leaders, in particular women leaders, so that we can celebrate achievements, provide networking opportunities and collaboration to help support women in CX and beyond.
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6 min read
How to use CRM data to create amazing customer experiences
We’ve all heard the adage: knowledge is power. But in business, data is power and understanding…
Article
15 min read
What are customer profiles? A complete guide, examples and free templates
Leverage data to build rich customer profiles so you can provide more relevant, personalised experiences.
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