Sales

Article
7 min read

The best lead scoring models have these seven factors

To consistently find strong potential customers, sales reps need a lead scoring model. Here, we’ll look at the seven factors that all robust lead scoring models have in common.

Article
8 min read

Total revenue formula (+ 4 metrics every sales rep should know)

Use five key formulas to help you evaluate your company’s finances.

Guides and ebooks
1 min read

A guide to mobile CRM

Your sales team are unlikely to be in front of their computers all day, so they…

Article
7 min read

How to leverage the exponential smoothing formula for forecasting

In this post, we’ll cut through all of the dense algebraic equations to explain what exponential smoothing is and how it’s used in sales forecasting

Women in Leadership

At Zendesk, we care about creating an inclusive environment for all leaders, in particular women leaders, so that we can celebrate achievements, provide networking opportunities and collaboration to help support women in CX and beyond.

Article
14 min read

Sales cycle: What it is and how to use it to close deals faster

When you understand the sales cycle, you can experience success more consistently. Learn how to make the most out of yours.

Article
23 min read

10 sales pitch examples that work (+ tips for writing your own)

Craft an engaging sales pitch to pack your pipeline with high-quality leads.

Article
15 min read

8 ways to effectively manage your customer data

With just a little forethought, your sales team and company can be smart data owners. Here's…

Whitepaper

How to justify your sales CRM cost

While you might be convinced that your sales team needs a CRM, others within your organisation…

Whitepaper

Optimise your sales CRM to improve customer service

In the experience economy, customers expect to have consistency across all interactions with your business. Customer…

Article
7 min read

The ultimate guide to customer relationship management

Discover what customer relationship management actually is, why it’s important, how to select the best CRM…

Article
15 min read

Writing the ultimate sales representative job description [with template]

Learn how to write an effective sales rep job description and recruit the best talent for your company. Included: FREE templates and examples from the best

Article
7 min read

4 principles of the consultative sales approach

Consultative sales is solution-based selling based on a deep understanding of the customer. Convert more leads with these 4 consultative sales principles.

Article
8 min read

Sales productivity: How to measure it.

Learn valuable productivity insights from sales experts, as well as productivity measures to use to improve…

Article
13 min read

How to write a sales email: 6 sales email examples that work

Learn how to create a sales email that captures the reader’s attention and has a good chance of leading to a sale with these sales email examples and tips.

Article
13 min read

How to write a sales follow-up email (+10 templates)

The right follow-up email can be the difference between making a sale or not making one – and we’ve got the templates to help you make it a success.

Article
11 min read

12 sales email templates for every stage of the sales pipeline

From prospecting to closing, we offer a sales email template that you as a sales rep can use for every stage of the sales pipeline.

Article
3 min read

The ultimate guide to agile sales management

Discover agile sales development principles that can be applied to empower reps, improve team performance and…

Article
9 min read

Build a sales management process that works in 4 steps

Creating an effective sales management process is essential for new and experienced sales managers alike. Here are four steps to build a sales management process.

Article
11 min read

34 powerful CRM reports you should be using

CRM reporting provides valuable insights that can improve your sales process. But do you know which reports can provide answers to which sales questions?