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It’s time to get conversational with your customers

One-off ticket resolution between service agents and customers is a relic of the past. Customers are now looking for personal and authentic conversations with agents, which is why businesses must rethink their approach to customer service. Despite UK businesses recognising the influence of conversational service on building lasting customer relationships, many of them are still behind.

By Lilia Krauser, EMEA Content Specialist

Last updated May 26, 2022