Employee experience
Latest stories
Article
6 min read
Creative ways to stay connected with remote coworkers (that aren’t a virtual happy hour)
Showing your human side at work can have real benefits, including making us feel more connected and sparking the kind of serendipitous connections that occur naturally in a traditional office setting.
5 min read
How To Repair a Toxic Workplace
For a lot of people, the office is where they spend most of their waking hours.…
6 min read
How to Measure Employee Engagement
The Gallup Organization conducted an extensive study in 2020 regarding the benefits of employee engagement, surveying…
Women in Leadership
At Zendesk, we care about creating an inclusive environment for all leaders, in particular women leaders, so that we can celebrate achievements, provide networking opportunities and collaboration to help support women in CX and beyond.
.jpg)
Article
6 min read
Making hybrid working work for your team
To say the concept of hybrid working is on everyone’s mind, would be an understatement. Over…
Article
4 min read
Fast, flexible and customer-obsessed: Reimagining agile customer support at scale
“Agility is the ability to adapt and respond to change … agile organizations view change as…
Article
3 min read
Agility in Action (3): Design your team to stay productive through change
Whilst becoming agile allows companies to respond faster and better to changing customer trends and benefit…
Article
6 min read
Employee burnout: spot the signs and prevent it from happening
Last year, millions of people around the world went from working in their office, going to…
Article
9 min read
How CX leaders across industries can flex their agility
Agility was a buzzword even before 2020, particularly in fast-moving industries where changing trends and emerging technologies meant businesses had to constantly stay on their toes
Article
5 min read
The business imperative of supporting your people
It’s no secret that the workplace has changed quite a bit over the past year.
Article
6 min read
Reshaping your employees’ experience for a post-pandemic world
2020 has forced companies to keep a laser focus on serving the end customer better and…
Article
8 min read
Supporting your customers starts with supporting your agents
With customer engagement at a record high, nearly 70% of agents report feeling overwhelmed. Here’s why investing in the wellbeing of your employees benefits your customers too.
Article
8 min read
How we work: the employee experience reimagined
Every organisation is working out the next new normal, whether that’s a return to modified office life or a long-term version of working from home. As employees' needs and expectations rise, HR leaders must reimagine the employee experience of the future – today.
Guides and ebooks
1 min read
Four key principles for evolving the employee experience
While many companies are looking ahead to re-envision how physical offices will function, remote work is here to stay. Here's how to evolve your employees’ experience in the ever-changing next normal
Article
15 min read
The reality of uncertainty: Tim Crawford on how CIOs are thinking about the ‘next normal’.
A few months in to what remains a very strange way of living, we know a little bit about how the virus operates, but far from enough.
Article
4 min read
The keys to excellent internal help desk management
These internal help desk management tips can help set up harmonious employee and user expectations round help desk response times.
Article
4 min read
Thoughts from HR: 3 effective ways to support your employees during COVID-19
Employees expect the same clear communications from their employer as they do from their favorite brands.…
Article
11 min read
By 2035, analysts expect a primarily digital society.
"Digital is changing our entire social contract, the implicit understanding of what our society is based on," said Scott Smith, Director of Webinar Content for Gartner
Subscribe to the blog
The best source of information for customer service, sales tips, guides and industry best practice. Join us.