Plans and pricing
Build your own plan
Streamline support with our best-in-class ticketing system for managing emails. Customise with enhancements such as live chat and messaging, help centre and voice.
Support Team
Deliver faster support by consolidating customer issues all in one place with conversation history and out-of-the-box reporting.
£15
per agent/month billed annually
Support Professional
Improve customer satisfaction with automated customer feedback and internal customer service benchmarks.
£45
per agent/month billed annually
Support Enterprise
Scale support with ease and optimise agent workflows with skills-based ticket routing and custom roles and permissions.
£89
per agent/month billed annually
Advanced AI
£40per agent/month
Advanced AI that instantly understands common customer issues, routes tickets, and gives your teams actionable insights and suggestions. It comes with AI-powered tools to optimise your service workflows, empower agents to solve issues faster and easily scale your knowledge base.
Advanced AI is available at the Professional and higher plan levels.
Talk to SalesZendesk Workforce Management
£23 per agent/month
For organisations managing teams in Zendesk, Workforce Management (WFM) is the ideal scheduling solution to meet AI-forecasted needs and to provide comprehensive historical and real-time reporting on team performance and capacity.
Available for all Zendesk plans.
Talk to SalesZendesk Quality Assurance (formerly Klaus)
£30 per agent/month
Automatically analyse 100% of conversations across human and AI agents, BPOs, channels and languages. AI detects issues, knowledge gaps and coaching opportunities to improve service.
Available for all Zendesk plans.
Talk to SalesAdvanced Data Privacy and Protection
£45per agent/month
Support your compliance and security policy obligations with an extra layer of protection and privacy above and beyond the trusted experience we deliver to every customer.
Select features are not yet available. All features will be available or EAP by the end of 2024. Contact sales for more information.
Talk to Sales
Compare plans
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* 24/7 support in English only. 8x5 customer's local business hours for designated languages.
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